Inbound Tech Inc.

Business Details

Operated by Inbound Tech Co., Ltd. and its consolidated subsidiary OmniGrid. The core business is contact center outsourcing (customer service) supporting 12 languages including Japanese, available 24 hours a day, 365 days a year. The segment also offers an IVR system, cloud-based call services, generative AI services (BizTAP AI), and rental server services (DeskWing). The business is structured around three axes: bidding operations for government agencies and similar entities, Japanese-language projects for private companies, and multilingual projects driven by inbound demand. A key strength is the shared operator system, in which a single operator handles multiple projects, allowing flexible support even for small-scale projects.

Recent Overview

Both revenue and profit declined significantly year-on-year for the full fiscal year FY2026 (ending March 2026)

For the full year of FY2026 (ending March 2026), segment revenue for the Multilingual CRM Business was ¥1,606 million (¥1,788 million in the prior period), and segment profit was ¥181 million (¥302 million in the prior period), both declining year on year. On a consolidated basis, results were also difficult, with revenue of ¥2,133 million (down 16.2% year on year) and an operating loss of ¥153 million. Note that this financial results report reflects figures following correction of an error in tax-related accounting, with the corrected operating loss standing at ¥153 million (¥171 million before correction).

Key Products

Growth Drivers

• Increase in call volume and new inquiries for inbound-related multilingual projects amid rising numbers of foreign visitors to Japan (government target: 60 million by 2030)
• Expansion of demand for multilingual support around daily living infrastructure amid the growing number of foreign residents in Japan (4.17 million at the end of 2023)
• Stable growth in orders for Japanese-language projects from private companies (such as mail-order customer support)
• Emergence of new revenue sources at OmniGrid through BizTAP AI license sales and outsourced development of AI-related operations
• Joint promotion of public-sector and regional projects through a business alliance with Nippon Travel Agency Co., Ltd.

Risks

• Risk of rising costs and failure to meet order intake plans due to increased competition and rising labor costs in bidding operations for government agencies and similar entities
• Risk of delays or postponements in public bidding announcements due to external factors such as changes in government administration
• Revenue structure risk in which the scale of multilingual projects, still in a growth stage compared to Japanese-language projects, may be unable to offset the decline from lost bidding operations
• Risk of increased short-term expense burden due to continued upfront investment in the Healthcare BPO Business
• Risk of revenue decline following the sale of the OmniGrid business (although the profit structure is expected to improve)