Inbound Tech Inc.
7031・Growth Market・Services
Business
InboundTech Co., Ltd. operates two segments: the "Multilingual CRM Business" and the "Sales Outsourcing Business." In the Multilingual CRM Business, centered on a contact center that operates 24/7/365 and supports 13 languages including Japanese, the company provides multilingual customer service for corporations and municipalities, the AI interpretation/interpreting service "Economy Interpretation®," and BizTAP AI license sales and rental servers through its subsidiary OmniGrid. In the Sales Outsourcing Business, the company mainly conducts field sales for TEPCO Energy Partner, while also offering sales agency services and Inside Sales (Telemarketing) on behalf of clients. Its main customers are private companies, government agencies, and municipalities, and it views the expansion of inbound demand and the growing number of foreign residents in Japan as business opportunities.
Business Model
In the Multilingual CRM Business, the company handles even small-scale projects through a shared operator system in which a single operator handles multiple projects, building continuous client relationships by providing integrated outsourcing from requirements analysis through operational execution and after-follow-up. In the Sales Outsourcing Business, contracts are based not on performance-based fees but on fixed revenue per operating headcount, giving the business a revenue structure that makes it easier to maintain profit levels even amid fluctuations in sales. By combining these two businesses, the company provides a solution that transforms CRM from a cost center into a profit center.
Company Strengths
The company maintains round-the-clock, 365-day operations supporting 13 languages including Japanese (English, Chinese, Korean, Portuguese, Spanish, Thai, Vietnamese, Russian, French, Tagalog, Nepali, and Indonesian). It also supports diverse communication channels such as phone, video communication, email, and SNS, and is a rare listed specialist player in an industry where competitors are mainly small, unlisted companies.
In the Sales Outsourcing Business, the basic policy is to enter into contracts under which fixed revenue is paid per active headcount, giving the business a structure that can maintain profit levels even during periods of declining sales, in an industry where performance-based compensation is the norm. Even in FY2026 (ending March 2026), amid a decline in sales (down 31.0% year on year) due to the suspension of the SoftBank project, segment profit declined only 4.8% year on year, demonstrating the stability of profits.
The company has a system in place to provide clients with an integrated service covering requirements analysis, issue identification, planning proposals, launch preparation, business execution, and after-sales follow-up. It also offers contact center construction services such as design, operational planning, operator recruitment, training, and manual creation, and builds ongoing business relationships by deepening collaborative relationships with clients.
ENVALITH's Perspective
Performance Trend
Revenue peaked at ¥3,292 million in FY2023 (ended March 2023) and has declined for three consecutive periods, falling to ¥2,134 million in FY2026 (ending March 2026), down 16.2% year on year. Operating profit plunged from ¥330 million in FY2024 (ended March 2024) to ¥21 million in FY2025 (ended March 2025), and then fell into a loss of ¥154 million in FY2026 (ending March 2026). Following a net loss of ¥415 million in FY2025 (ended March 2025) (including a ¥604 million impairment loss related to OmniGrid), the company recorded a net loss of ¥235 million again in FY2026 (ending March 2026). The operating loss in the fourth quarter (January–March 2026) was particularly large at ¥121 million, indicating a structure in which losses are concentrated in the second half of the fiscal year. Total assets stood at ¥2,554 million and the equity ratio was 53.8%, indicating that the financial base has been maintained, but retained earnings continue to decline. As an external factor, the recovery in inbound demand is a tailwind, but its contribution to performance remains limited.
Growth Strategy
Revenue restructuring through capturing inbound multilingual demand, leveraging AI, and expanding infrastructure-related products
A strategy to capture the growing number of inquiries for multilingual contact centers, driven by the increase in inbound foreign visitors and foreign residents in Japan. Segment sales for FY2026 (ending March 2026) remained at ¥1,606 million, and the contribution to earnings is still a work in progress.
Launch of a new revenue source through license sales of BizTAP AI developed by subsidiary OmniGrid, and outsourced AI-related development work. Given that an impairment loss of ¥604 million was recorded in the prior period, the progress toward monetization needs to be assessed carefully.
Building on field sales operations for TEPCO Energy Partner, the company is promoting expansion of its infrastructure-related product lineup. It has also launched a replacement project through a business transfer in response to the suspension of the SoftBank project. Segment profit for FY2026 (ending March 2026) has trended stably at ¥117 million.
Through a business alliance with Nippon Travel Agency Co., Ltd., the company aims to jointly promote public-sector and regional business in order to acquire new customers and diversify revenue. The specific scale of earnings contribution has not been disclosed at this time.
Company-wide administrative expenses stood at a restated ¥452 million, continuing to substantially exceed the combined profit of the two segments of ¥298 million, resulting in a persistent negative spread structure. Without resolving this structural issue, a return to profitability will be difficult, making cost reduction an urgent priority.
Last updated: July 19, 2026