System Support Inc.
4396・Prime Market・Information & Communication
Business
System Support Holdings, Inc. (formerly System Support, Inc.) is an independent IT services group founded in 1980 in Kanazawa City, Ishikawa Prefecture. Together with 9 consolidated subsidiaries, the group operates across five segments: Cloud Integration, System Integration, Outsourcing, Product, and Overseas. Centered on alliances with major cloud vendors such as AWS, Microsoft Azure, Google Cloud, and ServiceNow, the company supports corporate DX promotion through a multifaceted range of services including technical support, license resale, proprietary product sales, and data center operations. Its main customers are domestic general business corporations, manufacturers, construction companies, and medical institutions, and it also has business bases in North America (the United States and Canada). The company transitioned to a holding company structure in January 2025, and has been listed on the TSE Prime Market since April 2022.
Business Model
Revenue is broadly composed of four pillars. ① Cloud Integration: technical support fees through alliances with cloud vendors and resale revenue (resale) from licenses, etc. ② System Integration: project-based revenue from ERP, contract development, and the like. ③ Outsourcing: stock-type revenue centered on monthly data center usage fees. ④ Product: revenue from sales and customization of proprietary software such as SHIFTEE, Tateyakusha, and Shugyoyakusha. The expansion of resale following the shift to cloud has increased the stock-type nature of revenue, contributing to greater earnings stability.
Company Strengths
The company has concluded official partner agreements with the four major cloud platforms: AWS, Microsoft Azure, Google Cloud, and ServiceNow. By accumulating technical qualifications and certification achievements from cloud vendors, it has built a mechanism to continuously acquire customer referrals, and Cloud Integration Business sales in FY2025 (ended June 2025) achieved high growth, reaching ¥9,717 million (up 34.6% year on year).
Sales expanded approximately 1.9-fold over four fiscal periods, from ¥14,431 million in FY2021 (ended June 2021) to ¥26,938 million in FY2025 (ended June 2025). Operating income also grew approximately 2.4-fold over the same period, from ¥931 million to ¥2,218 million. The operating margin in FY2025 (ended June 2025) improved to 8.2%, with profit growth continuing to outpace sales growth.
In-house developed software such as SHIFTEE, Tateyakusha, and Shugyoyakusha delivers high profitability, with the Product Business segment margin at 27.0% (¥249 million ÷ ¥923 million). In the Outsourcing Business, recurring revenue such as monthly data center usage fees continues to accumulate, with sales in FY2025 (ended June 2025) reaching ¥2,392 million (up 17.1% year on year), maintaining stable growth.
ENVALITH's Perspective
Performance Trend
For the cumulative nine months of FY2026 (ending March 2026) (July 2025 to March 2026), net sales were ¥23,042 million (up 14.2% YoY), operating profit was ¥2,407 million (up 24.5% YoY), ordinary profit was ¥2,440 million (up 24.9% YoY), and quarterly net income attributable to owners of the parent was ¥1,529 million (up 21.2% YoY). Following the past five full-year results (FY2021 net sales of ¥14,431 million → FY2025 net sales of ¥26,938 million), the trend of revenue and profit growth has continued. In terms of the external environment, client companies' IT investment demand remains robust, with the diversification of use cases for generative AI and cloud services serving as a tailwind. Gross profit margin improved year-on-year (from ¥5,645 million to ¥6,780 million), with the rising share of the high-margin Cloud Integration and Product businesses contributing to the improvement in profitability. Progress against the full-year forecast (net sales of ¥32,060 million, operating profit of ¥2,842 million) stood at 71.9% and 84.7% respectively for the cumulative nine months of the third quarter, indicating steady progress.
Growth Strategy
Aiming for sales of ¥40,153 million or more in FY2028 (ending June 2028) by capturing DX demand through a focus on cloud CI, M&A, and human capital investment
As a priority area under the medium-term management plan, the company continues to deepen alliances with cloud vendors such as ServiceNow and Google Cloud and to develop engineering talent. Cumulative results for the first three quarters of FY2026 (ending June 2026) showed strong growth, with sales of ¥8,570 million (up 19.9% year on year) and segment profit of ¥1,279 million (up 23.4% year on year), progressing as planned.
In July 2025, the company made Echo System Co., Ltd. a subsidiary, strengthening its expansion into the Western Japan, Chugoku-Shikoku, and Fukuoka areas. The contribution of this company led to a substantial improvement in segment profit for the System Integration Business, up 39.4% year on year. The company will continue to use M&A as a growth driver, expanding the scope of consolidation and diversifying its earnings base.
Sales of the SaaS-based cloud shift management system SHIFTEE and the attendance/work management system Shugyoyakusha have been performing well. Cumulative results for the first three quarters of FY2026 (ending June 2026) showed strong growth in the Product Business, with sales up 29.4% year on year and segment profit up 39.3% year on year. The company will continue to expand its customer base through a dual-channel approach of direct sales and agency sales.
Under the medium-term management plan "Rolling Plan (FY2026–FY2028, ending June 2028)," the company has established "growth and success of diverse talent" and "strengthening sustainability management" as basic policies, promoting investment in human capital and the development of organizational foundations. As the shortage of IT talent becomes an industry-wide challenge, continued investment in recruitment and training will be key to maintaining competitiveness.
Last updated: July 17, 2026