transcosmos inc.
9715・Prime Market・Services
Standalone Services
Core segment covering the domestic outsourcing business operated directly by transcosmos inc.
| Period | Current | Previous | Change |
|---|---|---|---|
| Net sales (external customers) | ¥254,286 million | ¥242,956 million | ↑ |
| Net sales (segment total, including intersegment) | ¥255,482 million | ¥244,017 million | ↑ |
| Segment profit | ¥8,687 million | ¥7,116 million | ↑ |
| Segment profit margin | 3.4% | 2.9% | ↑ |
| Segment assets | ¥128,074 million | ¥120,946 million | ↑ |
Business Details
The outsourcing business directly operated by transcosmos inc. Centered on CX services (contact center operations, digital integration, etc.) and BPO services (business process outsourcing), this segment supports corporate management and business transformation. As the largest segment, accounting for approximately 65% of consolidated net sales, it advances its role as a digital transformation partner through its proprietary CX platform and AI-driven services.
Recent Overview
Both net sales and profit increased year on year due to improved profitability of CX and BPO services
In the Standalone Services segment for FY2026 (ending March 2026), increased sales and improved profitability in BPO services and CX services led to net sales of ¥255,482 million (up 4.7% year on year) and segment profit of ¥8,687 million (up 22.1% year on year). Segment profit margin improved from 2.9% to 3.4%. The number of companies using the CX platform "trans-DX for Support" expanded to 125, and AI-driven service offerings were expanded, including the addition of an AI operator support function to "transpeech" and the launch of new AI training and annotation services. In the BPO domain, "BPO Center Fukuoka Daimyo" and "BPO Center Okinawa Urasoe" were newly established, strengthening the service delivery structure.
Key Products
Growth Drivers
- Continued improvement in profitability of CX and BPO services (segment profit margin improving from 2.9% to 3.4%) and continued sales growth
- Deepening of the customer base through expanded adoption of the proprietary CX platform "trans-DX for Support" (reaching 125 client companies)
- Enhanced value-add through AI integration into existing services, such as the addition of AI operator support functions to "transpeech"
- Entry into new markets through the launch of AI training and annotation services
- Capturing demand in the logistics domain through functional expansion of the logistics DX solution "trans-logiManager" (planned addition of SmartTracking)
- Capturing new demand through enhanced DX support for the construction and manufacturing industries (opening of BPO Center Fukuoka Daimyo, development of Connectix Build)
- Growing demand for services that enhance operational efficiency and cost competitiveness amid rising needs for AI utilization and structural labor shortages
Risks
- Segment profit margin remains at a low level of 3.4%, with improving profitability amid continuing rises in personnel and technology costs remaining an ongoing challenge
- Risk that structural shortages of specialized personnel make it difficult to secure the human resources needed to maintain and expand service quality
- Downside economic risk from the effects of U.S. trade policy and impact on personal consumption from continued price increases
- Risk that rapid advances in AI technology accelerate the substitution of existing CX and BPO services, along with the risk of delays in integrating AI into the company's own services
- Consolidated earnings forecasts for FY2027 (ending March 2027) project operating profit growth of only 1.5%, suggesting the pace of profitability improvement in the Standalone Services segment may slow
Last updated: June 19, 2026