transcosmos inc.
9715・Prime Market・Services
Business
Trans Cosmos is an independent comprehensive information services company founded in 1966, providing customer experience (CX) services and business process outsourcing (BPO) services on a one-stop basis to domestic and overseas companies. Under a group structure including 65 consolidated subsidiaries and 14 equity-method affiliates, the company operates contact center management, digital integration, and logistics DX, among other services, domestically through its standalone service and domestic affiliated companies segments, while overseas it provides CX/BPO services to global companies primarily across Asia, including China, South Korea, Southeast Asia, and India. Its main customers are large enterprises across a wide range of industries such as manufacturing, distribution, finance, telecommunications, and IT, and the company maintains a stable business structure underpinned by long-term, continuous outsourcing contracts.
Business Model
The company undertakes client companies' contact center operations, back-office operations, digital marketing, and other functions under long-term outsourcing contracts, leveraging proprietary in-house developed tools such as its unique CX platform "trans-DX for Support" and AI voice recognition solution "transpeech" to enhance service value and reduce costs. It has built a network of BPO centers and CX Squares both domestically and internationally, giving it a structure that combines human resources and technology into a "system" for continuously accumulating revenue.
Company Strengths
The number of companies adopting the in-house developed CX platform "trans-DX for Support" has expanded to 125. Through continuous provision of added value to existing customers—such as adding operator support functionality to "transpeech," which integrates AI capabilities—the company is strengthening long-term business relationships with clients. These represent proprietary technological assets that are difficult for competitors to replicate in the short term.
Domestically, the company operates BPO centers and CX Squares in major cities nationwide, continuing to add new locations, including Fukuoka Daimyo in December 2025 and Okinawa Urasoe in January 2026. The order backlog for FY2026 (ending March 2026) totaled ¥248,045 million (up 11.6% year on year), reflecting a business structure built on accumulated orders that provides high visibility into future revenue.
The company has consolidated subsidiaries in China, South Korea, Southeast Asia, and India, with overseas segment revenue of ¥105,443 million. In India, it has entered into a strategic partnership with Cogent E-Services Limited, and in Malaysia, it has established a consolidated back-office system through ISO 9001 certification, building a framework capable of addressing the multilingual and multi-location needs of global companies.
ENVALITH's Perspective
Performance Trend
Revenue bottomed out at ¥362,201 million in FY2024 (ended March 2024) and has continued on a recovery trend since, reaching ¥393,866 million in FY2026 (ending March 2026), the highest level in the past five fiscal years. Operating profit peaked at ¥25,846 million in FY2022 (ended March 2022) before declining to ¥11,474 million in FY2024 (ended March 2024), but has recovered for two consecutive periods, reaching ¥14,475 million in FY2025 (ended March 2025) and ¥16,558 million in FY2026 (ending March 2026). The main driver was improved profitability in CX/BPO services. As an external factor, growing demand for AI technology utilization and expanding demand driven by structural labor shortages provided tailwinds. Operating cash flow improved to ¥20,760 million (from ¥17,314 million in the prior period), and cash balances also accumulated to ¥78,901 million.
Growth Strategy
Under the Medium-Term Business Plan (FY2026–FY2028), the company aims to transition to a high-profitability business model and achieve a market capitalization of ¥1 trillion by 2035.
Expanded the number of client companies to 125 (an increase from the previous period). Strengthened integration with "transpeech," which added AI operator support functionality, to promote the centralization and automation of contact center operations. The company aims to capture clients' operational efficiency needs, thereby raising unit prices and lowering churn rates.
Leveraging CX expertise from its Japan and ASEAN bases, the company will newly launch AI training and annotation services supporting Chinese, Japanese, and Korean. The services will cover specialized fields such as finance and engineering, capturing AI development demand as a new revenue source.
For the logistics DX service launched in October 2025, the company plans to add "SmartTracking," a function for visualizing driver activity time and maximizing loading efficiency, starting June 2026. The company aims to capture demand arising from the "2024 Logistics Problem" and the revision of two logistics-related laws, opening a new area for its BPO business.
Entered into a strategic partnership with Cogent E-Services Limited in India to accelerate nationwide expansion there. Opened the RPA service center "CX Square Cetos" in Indonesia. Strengthened its capacity to consolidate back-office operations for global companies in Malaysia through ISO 9001 certification. The company aims to improve profitability in its Overseas Affiliates segment.
Under the themes of "evolving the business model to convert overall strength into profit" and "expanding the customer base and service portfolio for the next stage of growth," the company is promoting a transition to a high-profitability model while making investments. Forecasts for FY2027 (ending March 2027) call for net sales of ¥410,000 million and operating profit of ¥16,800 million. As a long-term target, the company aims for a market capitalization of ¥1 trillion by fiscal year 2035.
Last updated: July 19, 2026