Emergency Assistance Japan Co., Ltd.

Business Details

Composed of two pillars: contracted work from non-life insurance companies (overseas travel insurance-attached services) and direct contracts with corporations, universities, and government agencies (corporate medical assistance, study-abroad student crisis management, security assistance, emergency life-saving, medical tourism, EMIS, etc.). Services are provided on a 24-hour basis through assistance centers at domestic and overseas locations, and this core business accounts for approximately 86% of the Group's consolidated net sales. Major customers are Sompo Japan Insurance Inc. and the Ministry of Health, Labour and Welfare.

Recent Overview

Both net sales and profit increased year on year, turning to an operating profit

In the first quarter of FY2026 (ending December 2026) (January to March), the Medical Assistance Business achieved net sales of ¥833 million (up 5.7% year on year) and segment profit of ¥121 million (up 28.7% year on year). New contracts from major overseas non-life insurance companies, revision of contract fees for corporate medical assistance and increased inbound orders, an increase in consulting projects for security assistance, and the resumption of operations in the Emergency Life-Saving Assistance Business (August 2025) all contributed to the increase in revenue. The government one-stop consultation desk business saw a decrease in revenue due to the loss of the contract in April 2025, but it was reacquired from April 2026.

Key Products

Growth Drivers

• Increase in net sales due to newly contracted overseas travel insurance-attached assistance operations from major overseas non-life insurance companies
• Expanding demand for overseas travel insurance-attached services due to the increasing trend in the number of Japanese travelers departing overseas (January 2026: up 17.6% year on year; March: up 6.7% year on year)
• Increased revenue from emergency-response medical assistance for inbound visitors due to the increase in the number of foreign visitors to Japan (a record high for March, exceeding 10 million cumulative visitors in March for the second consecutive year)
• Revision of contract fees in the Corporate Medical Assistance Service and increased orders for inbound assistance services
• Increased orders for consulting projects and implementation of evacuation operations in the Security Assistance Service
• Recovery in revenue due to the resumption of operations in the Emergency Life-Saving Assistance Business (EAJ Project Assist) in August 2025
• Expected future revenue recovery due to the reacquisition of the government one-stop consultation desk business in April 2026
• Increase in monthly maintenance and operation revenue in the EMIS Service Business due to the expansion of usage contracts concluded with prefectures
• Optimization of per-case pricing, development of new customers, and expansion of wellness services in medical tourism

Risks

• Risk of a sharp decline in the number of overseas travelers (due to pandemics, geopolitical risk, soaring airfares, etc.): directly affects the overseas travel insurance-attached service, a core revenue source
• Risk of losing government contracted business: since orders are placed based on general competitive bidding, failure to win a bid can affect business performance. The Ministry of Health, Labour and Welfare's one-stop consultation desk business was actually lost from April 2025 (subsequently reacquired in April 2026)
• Risk related to the collection of advance payments: advance payments made to medical institutions have been trending upward alongside business expansion (the balance of advance payments at the end of the first quarter under review was ¥893 million, an increase of ¥203 million from the end of the previous fiscal year). Significant delays or inability to collect could affect the financial position and business results
• Risk of personal information leakage: due to the nature of the business, the company holds a large amount of personal information (including sensitive personal information), and a leak could result in contract cancellation by major clients and claims for damages
• Country risk: the company has subsidiaries in the United States, China, Thailand, Singapore, and Canada, and a branch in the United Kingdom, and local political instability or changes in legal systems could affect business operations
• Decline in medical tourism demand due to geopolitical risk: demand for treatment visits to Japan from some regions has already been affected, with the possibility of this continuing or expanding
• Increasing sophistication of information security requirements: responding to heightened security requirements demanded by clients has become an essential condition for continued contracts, requiring capital investment in basic information systems infrastructure