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Prestige International Inc.

4290・Prime Market・Services

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株式会社プレステージ・インターナショナル logo
Prestige International Inc.4290

Japan

The core segment of the domestic BPO business, accounting for approximately 93% of Group revenue.

PeriodCurrentPreviousChange
Revenue (external customers + internal, segment total)¥66,674 million¥60,234 million↑
Revenue from external customers¥65,906 million¥59,150 million↑
Segment profit (operating profit basis)¥9,087 million¥8,541 million↑
Segment assets¥57,899 million¥49,057 million↑
Depreciation and amortization¥2,357 million¥2,131 million↑
Increase in property, plant and equipment and intangible assets¥6,769 million¥3,695 million↑

Business Details

This segment serves clients such as non-life insurance companies, automobile companies, real estate management companies, and credit card companies, operating seven businesses domestically: Automotive, Property, Global, Customer, Financial Guarantee, IT, and Social. Centered on the Akita BPO Main Campus, it operates multiple BPO locations mainly in the Tohoku region, providing an integrated trinity of contact center, field dispatch, and IT/DX services. In FY2026 (ending March 2026), progress in settling fee schedule revisions and new client acquisitions contributed to revenue and profit growth.

Recent Overview

5 of the 7 businesses achieved revenue growth, and record-high performance was achieved through the settlement of fee schedule revisions and new client acquisitions.

In FY2026 (ending March 2026) (the 40th fiscal period), the Japan segment's revenue from external customers was ¥65,906 million (up 11.4% year on year), and segment profit was ¥9,087 million (up 6.4% year on year), achieving both revenue and profit growth. The sequential settlement of fee schedule revisions in response to rising prices, concentrated in the second half, boosted performance. In October 2025, the "DX Promotion Headquarters" was newly established to accelerate AI utilization. Full-scale operation of the "Aomori BPO Misawa Branch," opened in April 2025, is underway, and preparations are also proceeding for the "Akita BPO Katagami Campus (tentative name)" (approximately 800 seats), scheduled to begin operations in summer 2026. The increase in fixed assets expanded to ¥6,769 million, approximately 1.8 times the prior fiscal year level, reflecting continued aggressive investment to enhance outsourcing capacity.

Key Products

service
Automotive Business

Revenue increased due to growth in contracted vehicles for direct-type automobile insurance, progress in fee schedule revisions, and new client acquisitions. Although there was a cost increase from rising outsourcing fees to partner companies, the effects of fee revisions and the start of new operations improved results from the initial forecast of a profit decline, securing operating profit of ¥3,449 million, roughly in line with the previous fiscal year. Revenue was ¥29,930 million (up 9.8% year on year).

service
Property Business

Home Assist (a dispatch service for rental housing), launched in the second half of the previous fiscal year, performed well and drove revenue growth. As brand awareness expanded, both usage rates and revenue trended stably. For Park Assist, fee negotiations continued in an effort to optimize profitability. Revenue was ¥9,860 million (up 14.0% year on year) and operating profit was ¥806 million (up 10.4% year on year), marking revenue and profit growth.

platform
Financial Guarantee Business

The number of contracts in the rent guarantee business grew by more than 10%, driving revenue and profit growth. The number of medical institutions adopting the medical expense guarantee business increased significantly. The nursing care expense guarantee business recorded its largest-ever progress. Revenue was ¥12,282 million (up 16.2% year on year) and operating profit was ¥2,766 million (up 18.4% year on year), with expansion continuing across all business categories.

service
Global Business

The core Healthcare Program continued to expand steadily, with new client acquisitions and area expansion driving an increase in the number of members, contributing to revenue. Profit growth was achieved while continuing to invest in human resources. Revenue was ¥10,484 million (up 17.3% year on year) and operating profit was ¥1,263 million (up 10.9% year on year).

service
Customer Business

Although there was expansion in existing client operations, including credit card-related work, revenue declined due to selective screening of clients. On the other hand, operating profit increased significantly due to fee schedule revisions and review of existing operations. Revenue was ¥6,655 million (down 1.3% year on year) and operating profit was ¥1,037 million (up 30.1% year on year).

service
IT Business

Revenue and profit declined due to the convergence of advance revenue from the provision of supply chain management systems and upfront investment in hiring program developers. Revenue was ¥800 million (down 7.5% year on year) and operating profit was ¥103 million (down 9.7% year on year).

service
Social Business

Revenue increased due to higher sponsorship income from growing recognition of the women's sports team Arunmare and steady progress in the childcare business as planned. Although personnel expenses increased due to strengthening the organization and team for the sports business, losses improved thanks to a recovery in profitability of the childcare business. Revenue was ¥897 million (up 28.7% year on year), and operating profit was ¥-540 million (improved from ¥-578 million in the prior fiscal year).

Growth Drivers

  • Expansion of outsourcing demand against the backdrop of chronic labor shortages in the domestic BPO market
  • Growing brand recognition and expanding usage rates for the rental housing dispatch service (Home Assist) in the Property Business
  • Increase in the number of contracts for rent, medical expense, and nursing care expense guarantees at the Financial Guarantee Business (Intrust Co., Ltd.) (rent guarantee grew by more than 10%)
  • New client acquisitions and area expansion for existing clients under the Healthcare Program in the Global Business
  • Improved profitability from the settlement of fee schedule revisions (Automotive, Global, Customer, and others)
  • Expansion of contracting capacity through the opening of new BPO locations such as the Akita BPO Katagami Campus (tentative name, approximately 800 seats, scheduled to begin operations in summer 2026)
  • Operational efficiency and added value improvements through the use of AI and digital technology, centered on the DX Promotion Headquarters
  • Improved profit margins in the Customer Business through profitability-focused client selection

Risks

  • Increased personnel costs due to hiring difficulties and wage increases, and rising payment rates to partner companies (e.g., rising outsourcing costs in the Automotive Business)
  • Risk of profitability pressure from difficult negotiations over fee schedule revisions with clients
  • Risk of revenue decline in the Customer Business due to selective screening of existing operations
  • Increased capital expenditure costs associated with new BPO locations and expansions such as the Akita BPO Katagami Campus (the increase in fixed assets expanded to approximately 1.8 times the prior fiscal year level)
  • Risk of business contraction among automobile manufacturers and related companies due to the impact of US tariff policy, among other factors (spillover effects on the Automotive Business)
  • Risk of short-term revenue and profit decline in the IT Business due to upfront investment (such as hiring program developers)
  • Continuing operating losses in the Social Business (Arunmare and others) (¥-540 million in FY2026 (ending March 2026))
  • Risk of BPO operations being replaced by digital technology innovations, including AI, and changes in the competitive environment

Last updated: June 22, 2026