zig-zag,Inc.

Business Details

Provides two services on a one-stop basis: "WorldShopping" (purchase support service for overseas customers) and "WorldShoppingBIZ" (cross-border EC support service for domestic EC sites). By simply adding a single line of JavaScript tag to a domestic EC site, sales to 228 countries and regions worldwide become possible in as little as one day. It comprehensively resolves overseas customers' language, payment, and logistics challenges, enabling domestic EC site operators to conduct cross-border sales without changing their existing operational workflows. In FY2026 (ending May 2026), revenue by region was Asia 52.6%, North America 29.1%, and other regions 18.3%.

Recent Overview

Revenue and GMV expanded, but operating profit declined 10.4% year on year due to upfront investment

In FY2026 (ending May 2026), business scale expanded, with revenue of ¥1,500 million (up 6.2% year on year) and GMV of ¥6,929 million (up approximately 7.0% year on year). On the other hand, operating profit decreased to ¥289 million (down 10.4% year on year) due to an increase in selling, general and administrative expenses. The company completed the establishment of its Taiwan subsidiary (吉克查克股份有限公司) and commenced local operations. It also joined the Japan Cross-Border EC Association (JACCA). The company pursued feature enhancements, including holding a pop-up event in Taipei, Taiwan, and adding new features such as "WorldShopping Professional Translation" and "Shop Dashboard." For FY2027 (ending May 2027), the company forecasts revenue of ¥1,793 million (up 19.5% year on year), while expecting operating profit of ¥212 million (down 26.6% year on year) due to investment in personnel and product development.

Key Products

Growth Drivers

• Continued increase in inbound tourists visiting Japan, expanding overseas customer demand for Japanese products
• Full-scale commencement of operations by the Taiwan subsidiary (吉克查克股份有限公司), strengthening local marketing and accelerating global expansion
• Expansion of WorldShoppingBIZ's monthly active shops (1,335 shops, up 32 shops year on year for the same quarter)
• Increase in monthly repeat customers (6,306 customers, up 366 year on year for the same quarter)
• Improved sales capabilities of domestic EC operators through new features such as "WorldShopping Professional Translation" and "Shop Dashboard"
• Strengthened industry collaboration and promotion of cross-border EC adoption through participation in the Japan Cross-Border EC Association (JACCA)
• Expansion of sales channels through focus on the Taiwan market, including local marketer seminars and publication of consumer purchasing behavior reports

Risks

• Impact on cross-border EC demand from US trade and tariff policy and financial market volatility risks
• Persistently elevated logistics costs and rising crude oil prices driven by geopolitical risks (Middle East, Ukraine)
• Foreign exchange risk (recorded a foreign exchange loss of ¥7 million in FY2026, ending May 2026)
• Decline in profit margin due to expanded investment in personnel and product development (operating profit for FY2027, ending May 2027, is forecast to decrease 26.6% year on year)
• Intensifying competition from other companies entering the cross-border EC space
• Fraudulent payment and security risks related to services for overseas customers
• Risks associated with overseas business operations and country risk stemming from the establishment of the Taiwan subsidiary