GiG Works Inc.

Business Details

Under the concept of "working when needed, as much as needed," this segment mainly provides Field Service (IT equipment installation/maintenance, GIGA School-related work, etc.) and Contact Center Service. A large number of sole proprietors and freelancers are registered, with 2,812 unique workers active nationwide in the first half of FY2026 (ending March 2026)... wait, October 2026. During the first half of FY2026 (ending October 2026), 2,812 unique workers were active nationwide. Profitability improved significantly due to the expansion of direct transactions in tablet POS and Windows replacement projects and growth in the life support domain. This is the largest segment, accounting for approximately 52% of consolidated group net sales.

Recent Overview

Both field and contact center services performed well, achieving 18% sales growth and 40% profit growth in the first half

In the first half of FY2026 (ending October 2026) (November 2025 to April 2026), Field Service performed well year on year due to capturing demand from Windows replacement, GIGA School, and tablet POS-related projects and expanding direct transactions. Contact Center Service achieved a substantial increase in profit due to growth in the life support domain and improved revenue efficiency. Segment net sales reached ¥5,957 million (up 18.3% year on year) and segment profit reached ¥419 million (up 40.1% year on year). In addition, in December 2025, entertainment business company spacetimes Inc. was made a subsidiary (acquisition cost ¥258 million, goodwill of ¥258 million recorded), and efforts to create synergy with Green Light are underway.

Key Products

Growth Drivers

• Continued expansion of demand for Field Service against a backdrop of structural labor shortages (Windows replacement, GIGA School, tablet POS, IT equipment maintenance projects)
• Improved profitability through expansion of direct transactions with major corporations and SI subsidiaries in tablet POS support and Windows replacement projects
• Substantial improvement in profitability through Contact Center's focus on the life support domain and acquisition of new projects
• Business expansion into the entertainment/event domain through the subsidiarization of spacetimes Inc. and creation of synergy with Green Light
• Growing needs for gig worker utilization against the backdrop of the Freelance Protection Act enforcement, and enhancement of the GiGWorks Basic platform's value
• Continuation of the business expansion strategy through M&A utilization

Risks

• Risk of losing major contact center clients (past instances where termination of transactions following the sale of Nihon Chokuhan pressured prior-period results)
• Risk of difficulty securing or retaining gig workers (registered staff) amid intensifying competition under labor shortage conditions
• Risk of increased business operation costs due to stricter legal regulations such as the Freelance Protection Act and the Worker Dispatch Act
• Risk of impairment of spacetimes' goodwill (provisional value of ¥258 million, amortized equally over 10 years; provisional value pending completion of purchase price allocation)
• Risk of reduced customer acquisition due to changes in advertising policy by major search engine companies