Mobilus Corporation
4370・Growth Market・Information & Communication
Business
Mobilus Inc. is a SaaS-focused company that advocates "CX-Branding Tech." and supports digital transformation of contact centers. It deploys a three-layer solution suite: expansion of non-voice channels such as chat and voice bots (Mobi Series), operator support leveraging generative AI (MooA Series), and fully automated responses via AI Agents (vottia Inc.'s maestra). Its main customers are large-scale contact centers such as financial institutions, major manufacturers, government agencies, and local governments, and it provides services through three channels: direct sales, agencies, and OEM. In FY2025 (ending August 2025), net sales were ¥1,854 million, with SaaS Services accounting for 74% of net sales, establishing a subscription-based revenue structure.
Business Model
Main revenue consists of monthly/annual SaaS Services usage fees (subscription) and usage-based fees; subscription revenue for FY2025 (ending August 2025) was ¥1,364,377 thousand (74% of net sales). In addition, Professional Services such as implementation support, custom development, and consulting (¥490,360 thousand) complement revenue. The company expands its customer base through three channels—direct sales, agencies (over 40 companies), and OEM (Techmatrix, transcosmos, Fujitsu)—with a structure designed to continuously raise the average unit price per contract through upselling and cross-selling.
Company Strengths
The company adopts a co-development process in which large enterprises, including megabanks, participate in product specification discussions from the pre-release stage. It supports large-scale chat centers with hundreds of seats and has a track record of deployment across diverse industries including finance, manufacturing, infrastructure, and government agencies. As of the end of FY2025 (ended August 2025), the number of contracts stood at 322, with average revenue per contract of ¥295 thousand (up ¥55 thousand year-on-year), reflecting an ongoing trend toward larger-scale contracts.
The company has entered into sales agency agreements with over 40 companies, including BPO firms, system integrators, and AI companies. Eight of the top 10 companies by BPO market share are sales partners. It has OEM supply arrangements with three companies—TechMatrix, transcosmos, and Fujitsu—securing sales channels into industries and regions that are otherwise difficult to access directly.
The trailing 12-month average churn rate in the fourth quarter of FY2025 (ended August 2025) remained low at 0.63%, improving further from the previous quarter's 0.72%. Customer success activities (including KPI visualization, PDCA support, and prompt tuning) conducted by a specialized team with contact center operation expertise support customer retention.
ENVALITH's Perspective
Performance Trend
Cumulative consolidated results for Q3 FY2026 (ending August 2026) showed net sales of ¥1,565 million (+18.5% year-on-year), continuing the growth trend. Both services expanded: SaaS Services generated ¥1,147 million (+14.4%) and Professional Services generated ¥418 million (+31.4%). On the other hand, selling, general and administrative expenses ballooned to ¥1,066 million (up ¥226 million year-on-year), and profitability deteriorated, with an operating loss of ¥77 million (versus operating profit of ¥44 million in the same period of the previous year), an ordinary loss of ¥91 million, and a quarterly net loss attributable to owners of the parent of ¥34 million. EBITDA also declined to ¥122 million (-28.3% year-on-year). On a non-consolidated basis, the company maintained an operating profit of ¥33 million, indicating that the consolidated loss is mainly attributable to the impact of the subsidiary investment phase. Looking at the trend over the past five fiscal years, the company recorded significant losses in FY2023 and FY2024, turned profitable in FY2025, but has fallen back into a loss-making phase on a consolidated basis in FY2026. As for the external environment, demand for contact center automation driven by labor shortages and cost-reduction pressures among domestic companies continues to expand, serving as a tailwind for revenue growth.
Growth Strategy
Pursuing mid-to-long-term growth along three axes: ARR expansion, monetization of generative AI products, and new-domain development of AI Agents
Accelerating the expansion of chat solution sales via agencies to drive ARR growth. Agency-channel ARR at the end of Q3 FY2026 (ending August 2026) stood at ¥507,348 thousand, up +26.4% year-on-year, marking the highest growth rate among channels, with expansion of indirect sales channels serving as the primary growth engine.
Multiple customization development projects accompanying the deployment of the operator-support AI "MooA" have contributed to Professional Services revenue, which achieved high growth of +31.4% year-on-year. An increase in paid customer success engagements has further reinforced this as an established revenue source outside of SaaS.
Through the AI Agent "maestra" developed by subsidiary vottia, the company is pursuing new expansion into the consumer-facing automated response domain. Currently in an early investment phase, this is contributing to expanded losses on a consolidated basis, but is positioned as a strategic investment aimed at capturing new markets over the mid-to-long term.
Through larger new deals and promotion of additional purchases among existing customers, average revenue per contract has continued to rise, reaching ¥325 thousand (up ¥38 thousand year-on-year). This functions as a key measure to maintain and expand ARR even amid a slight decline in the number of contracts, with the results reflecting the success of deepening engagement with existing customers.
Last updated: July 17, 2026