Nalnet Communications Inc.

Business Details

Under the mission statement "A mobility infrastructure company that keeps mobility moving and creates peace of mind," the company primarily outsources vehicle management and maintenance management operations for corporate and individual users on behalf of auto lease companies and other automotive-related businesses. The business is managed under four categories—Maintenance Outsourcing Service, MLS (My Car Lease Support) Business, BPO (Business Process Outsourcing) Business, and Other—and provides services utilizing a nationwide network of affiliated maintenance shops. Profitability improved significantly due to continuous revision of outsourcing prices and expansion of the number of vehicles under management.

Recent Overview

In FY2026 (ending March 2026), net sales grew 16.2% and operating profit grew 83.6%, achieving significant profit growth

In FY2026 (ending March 2026), net sales were ¥9,925 million (up 16.2% year on year), operating profit was ¥811 million (up 83.6% year on year), and net income was ¥501 million (up 110.6% year on year), with substantial profit growth across all profit line items. This was driven by improved profitability from continuous revision of outsourcing prices and expansion in the number of vehicles under management. The Vehicle Inspection Platform began to be provided to a Coop Sapporo affiliate, and the AI Voice Bot collaboration with Inbound Tech also moved into full-scale operation. In November 2025, the company obtained "Kurumin certification" from the Minister of Health, Labour and Welfare. For FY2027 (ending March 2027), the company forecasts net sales of ¥10,767 million (up 8.5% year on year) and operating profit of ¥860 million (up 6.0% year on year).

Key Products

Growth Drivers

• Improved profitability through continuous revision of outsourcing prices (in response to rising maintenance costs)
• Expansion of vehicles under management in the Maintenance Outsourcing Service due to increased new orders from automaker-affiliated lease companies
• Increase in vehicles under management in the MLS Business driven by growth in the my-car lease market (up 5.0% from the end of the previous fiscal year)
• Establishment of a new earnings pillar through accelerated horizontal expansion of the Vehicle Inspection Platform into the distribution and retail industries, among others
• Operational efficiency and quality improvement through AI voice bot utilization, and evolution into an "AI-driven company"
• Expansion of pre-delivery inspection outsourcing for used car dealers and rollout of new flow-type products in the BPO Business

Risks

• Impact on the automotive industry from developments in U.S. trade policy (economic downturn risk)
• Increased procurement costs due to rising crude oil prices, raw material cost increases, and higher logistics costs amid escalating tensions in the Middle East
• Rising maintenance costs due to continued inflation (planned to be absorbed through outsourcing price optimization and cost reduction efforts)
• Risk of delayed response to structural changes in the automotive industry, such as EV adoption and autonomous driving
• Risk of revenue concentration among major customers
• Increased personnel expenses and system usage fees due to staff increases accompanying business expansion (SG&A expenses planned to increase 5.6% year on year)